Contact Support

Getting Help

We’re here to help you get the most out of Thunder. Below are several ways to reach us and get support.

Discord Server

Join Thunder Discord — Our primary support hub

GitHub Issues

Found a bug or have a feature request?

  • Thunder GitHub Issues — Report bugs and request features
  • Check existing issues before creating a new one to avoid duplicates
  • Provide detailed information including steps to reproduce for bugs
  • Include relevant pattern version and config details

Library-Specific Support

Support for individual CDK libraries:

CDK-SPA

  • S3 + CloudFront deployment for single-page applications
  • CDK-SPA Issues

CDK-Functions

CDK-WebService

Email Support

For urgent or sensitive issues, you can reach out via email:

Response Times

  • Community Support: Typically 24-48 hours
  • GitHub Issues: Active maintenance and triaging
  • Email: 24-72 hours depending on complexity