Contact Support

Getting Help

We’re here to help you get the most out of Thunder. Below are several ways to reach us and get support.

Discord Server

Join Thunder Discord — Our primary support hub

GitHub Issues

Found a bug or have a feature request?

  • Thunder GitHub Issues — Report bugs and request features
  • Check existing issues before creating a new one to avoid duplicates
  • Provide detailed information including steps to reproduce for bugs
  • Include relevant pattern version and config details

Library Support

Support for the @thunder-so/thunder CDK library and its patterns:

  • Static — S3 + CloudFront deployment for single-page applications
  • Lambda — Lambda + API Gateway serverless functions
  • Fargate — ECS Fargate containerized web services

Report issues or request features on the Thunder GitHub Issues tracker.

Email Support

For urgent or sensitive issues, you can reach out via email:

Response Times

  • Community Support: Typically 24-48 hours
  • GitHub Issues: Active maintenance and triaging
  • Email: 24-72 hours depending on complexity